Thank you for visiting and shopping at Lashes by .com International. Your satisfaction is important to us. If you are not completely satisfied with your purchase, please contact us at info@lashes-by.com.

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• Shipment Confirmation and Tracking

Once your order has shipped, you will receive an email with shipment confirmation and tracking information.

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• International Shipping

We currently ship orders to most countries worldwide. If your country is not supported, please contact us for more information.

Please note: If a package is held at customs beyond the allowed time, it may be returned or destroyed. We are not responsible for such outcomes and do not offer refunds or replacements in such cases.

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• Customs, Duties, and Taxes

All customs duties, taxes, and additional fees are the responsibility of the buyer. If these charges are refused and the package is not accepted, no refund or replacement will be issued. A buyer is fully responsible for the customs clearance procedure when the package reaches its destination country. Please check if your order can be subject to additional local charges BEFORE ordering.

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• Incorrect Shipping Addresses & Refused Deliveries

We are not responsible for packages lost due to incorrect or incomplete shipping addresses. If a package is returned due to incorrect address, the customer may request a reshipment at their own expense.

If an order is refused at delivery or not collected, return shipping costs are the responsibility of the customer. Refunds will be processed once the order is returned to us, minus any shipping charges.

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• Missing or Stolen Shipments

If your tracking information indicates delivery but you did not receive the package, please contact the carrier directly. Lashes by .com International is not responsible for lost or stolen packages confirmed as delivered.

If your package has shown no movement for over 10 days, please contact us immediately at info@lashes-by.com.

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We appreciate your understanding and support.